Student? Switch to our Career Center Site →
Contact Us

MB-7005 Create and manage journeys with Dynamics 365 Customer Insights

In this learning path, you practice building journeys using Dynamics 365 Customer Insights. The skills validated include creating marketing assets like emails, creating a segment, creating a journey, adding elements to a journey, and publishing the journey.
Select Class Date
Course Details

Price:

Days:

1

Location:

Course Overview

In this learning path, you practice building journeys using Dynamics 365 Customer Insights. The skills validated include creating marketing assets like emails, creating a segment, creating a journey, adding elements to a journey, and publishing the journey.
  • Scroll right to view Objectives, Prerequisites, and Agenda

You should be familiar with the basic features of Dynamics 365 Customer Insights and how to configure them.

1 – Create emails in Dynamics 365 Customer Insights – Journeys

  • Manage assets
  • Create marketing emails
  • Personalize content
  • Use brand profiles
  • Use Copilot to generate email content ideas
  • Style emails with AI-assisted themes
  • Create content blocks
  • Preview and test emails
  • Check your message for errors and publish
  • Send emails without building a journey
  • Edit a live email
  • Prevent sending emails to duplicated email addresses

2 – Build journeys with Dynamics 365 Customer Insights – Journeys

  • Create and manage segments
  • Work with triggers
  • Create a journey
  • Add messages to the journey
  • Add activities to the journey
  • Add other elements to the journey
  • Publish journeys

3 – Guided project – Create and manage journeys with Dynamics 365 Customer Insights

  • Prepare for the guided project
Select Class Date
Class Dates & Times
Filters Sort results
Reset Apply
No results found. Clear filters and try again?
— Questions?

Information Request

— Empower Change

Invest in Skills & Equality

Support Diversity, Equity, and Inclusion with Every Purchase.

Great Horizons is a North Carolina Certified HUB Vendor and WOSB. By becoming a patron of our organization, you are not only supporting a historically underutilized business, but a woman-owned small business as well.