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ITIL® 4 Specialist: Sustainability in Digital & IT

This 3-day ITIL® 4 Specialist: Sustainability in Digital & IT module explores how service organizations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL® ’s Service Value Chain and ITIL® practices. The module highlights key sustainability competencies and capabilities that service organizations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges. This class includes an exam voucher.
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Course Overview

This 3-day ITIL® 4 Specialist: Sustainability in Digital & IT module explores how service organizations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL® ’s Service Value Chain and ITIL® practices. The module highlights key sustainability competencies and capabilities that service organizations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges. This class includes an exam voucher.
  • Scroll right to view Objectives, Prerequisites, and Agenda

Understand how to use the ITIL® guiding principles to deliver value by creating sustainable digitally enabled products and services. Effectively address VUCA challenges through sustainable strategies, procurement, products and practices. Obtain a practical grounding in the key principles of sustainability. Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance. The successful completion of practical assessments are required prior to taking the ITIL® 4 Specialist: Sustainability in Digital & IT exam. These assessments will be completed during the class.

Please note that there are no pre-requisites for studying the Sustainability in Digital & IT module as the relevant key concepts from the ITIL® 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.

  • Key concepts of sustainability
  • Value, benefits, costs and risks of sustainability
  • How digital and IT support sustainability
  • Planning sustainability
  • Assessing, maintaining and improving sustainability
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