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Excellence in Technical Customer Service

In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
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Course Overview

In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
  • Scroll right to view Objectives, Prerequisites, and Agenda

Meet the customer. Diagnose the customer’s issue. Deliver solutions.

Customer Service Skills

1. Meeting the Customer

  • Be a – People Person
  • Represent Your Company
  • Relate to the Customer

2. Diagnosing Issues

  • Deal with a Customers Misrepresentations
  • Determine the Customers Need
  • Troubleshoot the Customers Problem

3. Delivering Solutions

  • Finalize the Solution
  • Educate the Customer
  • Deliver Bad News
  • Achieve Performance Standards
  • Close the Contact
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Great Horizons is a North Carolina Certified HUB Vendor and WOSB. By becoming a patron of our organization, you are not only supporting a historically underutilized business, but a woman-owned small business as well.