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EC-Council Certified Secure Computer User (CSCU) v3

The CSCU program is designed to educate students on the safe operation of computers, devices, and networks by focusing on the more practical aspects of networking and security, allowing them to expand their skills. Students will develop a fundamental understanding of computer, device, and network security issues, including identity theft, credit card fraud, online banking phishing scams, malware, loss of sensitive information, and social engineering. This certification is an excellent complement to educational offerings for knowledge workers and end-users interested in becoming secure power users.
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Course Details

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2

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Virtual

Course Overview

The CSCU program is designed to educate students on the safe operation of computers, devices, and networks by focusing on the more practical aspects of networking and security, allowing them to expand their skills. Students will develop a fundamental understanding of computer, device, and network security issues, including identity theft, credit card fraud, online banking phishing scams, malware, loss of sensitive information, and social engineering. This certification is an excellent complement to educational offerings for knowledge workers and end-users interested in becoming secure power users.
  • Scroll right to view Objectives, Prerequisites, and Agenda

Identify the risk associated with various cyber threats Implement data security Secure different operating systems Install and Configure antiviruses Implement basic security measures when online Implement appropriate security measures associated with online social networking Implement various email security measures Safeguard mobile devices from various attacks Secure their cloud accounts Secure network connections Back up data and perform disaster recovery Secure IoT devices and gaming consoles Secure remote working

Basic knowledge of computers and computing devices.

1 – Describe the foundations of Dynamics 365 customer engagement apps

  • Describe customer relationship management
  • Describe Microsoft Power Platform and Dynamics 365 customer engagement apps
  • Describe Microsoft Dataverse and Dynamics 365 customer engagement apps
  • Describe use cases for Dynamics 365 customer engagement apps
  • Describe the capabilities of Copilot in the Dynamics 365 customer engagement apps
  • Navigate to and within Dynamics 365 customer engagement apps
  • Module assessment

2 – Describe shared activities and integration options in Dynamics 365 customer engagement apps

  • Describe customers and activities
  • Describe search criteria and filters
  • Describe reporting capabilities including charts, dashboards, and views
  • Describe Microsoft Excel and Microsoft Word integrations
  • Describe Microsoft SharePoint integration
  • Describe Microsoft Teams integration
  • Describe Microsoft Outlook integration
  • Module assessment

3 – Explore Dynamics 365 Customer Insights – Journeys

  • Describe use cases for Dynamics 365 Customer Insights – Journeys
  • Describe email marketing
  • Describe how to target customers by using marketing lists and segments
  • Describe customer journeys
  • Describe lead generation and qualification
  • Describe event management features and capabilities
  • Describe use cases for Copilot
  • Module assessment

4 – Describe Dynamics 365 Customer Insights – Data

  • Describe the core capabilities of Dynamics 365 Customer Insights-Data
  • Describe unified customer profiles
  • Describe measures, segments, and predictions
  • Describe consuming Dynamics 365 Customer Insights – Data in other apps
  • Describe the capabilities of Copilot in Customer Insights – Data
  • Module assessment

5 – Explore Dynamics 365 Sales

  • Describe use cases for Dynamics 365 Sales
  • Review the sales lifecycle
  • Describe leads and the process for qualifying leads
  • Describe the Product catalog
  • Describe the opportunity management process
  • Describe sales order processing
  • Describe Dynamics 365 Sales business process flows
  • Describe Sales Accelerator
  • Describe using Copilot in Dynamics 365 Sales
  • Module assessment

6 – Describe Dynamics 365 Sales capabilities and related apps

  • Identify more Dynamics 365 Sales capabilities and related apps
  • Describe sales pipeline and forecasting concepts
  • Describe use cases for and capabilities of Sales Insights
  • Describe use cases for and capabilities of LinkedIn Sales Insights
  • Describe the Dynamics 365 Sales mobile app
  • Describe Microsoft 365 Copilot for Sales
  • Module assessment

7 – Explore Dynamics 365 Customer Service

  • Describe use cases for Dynamics 365 Customer Service
  • Describe the case lifecycle including service-level agreements (SLAs) and entitlements
  • Describe the functionality for workload management
  • Describe knowledge management in Dynamics 365 Customer Service
  • Describe use cases for Copilot in Dynamics 365 Customer Service
  • Module assessment

8 – Describe Dynamics 365 Customer Service capabilities and related apps

  • Describe Dynamics 365 Contact Center
  • Describe Omnichannel Historical Analytics
  • Describe the Dynamics 365 Productivity Tools app
  • Describe reporting and data visualization options in Dynamics 365 Customer Service
  • Describe Microsoft 365 Copilot for Service
  • Module assessment

9 – Explore Dynamics 365 Field Service

  • Describe use cases for Dynamics 365 Field Service
  • Describe the work order lifecycle
  • Describe incident types and service tasks
  • Describe Copilot in Dynamics 365 Field Service
  • Describe inspections in Dynamics 365 Field Service
  • Describe the Dynamics 365 Field Service mobile app
  • Describe the Dynamics 365 Field Service app for Outlook for work order creation and scheduling
  • Module assessment

10 – Describe Dynamics 365 Field Service scheduling capabilities and related apps

  • Describe resource and scheduling processes
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  • Describe Connected Field Service for Dynamics 365
  • Module assessment
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