CompTIA Advanced Security Practitioner (CASP+)

In this course, students will examine advanced security concepts, principles, and implementations that pertain to enterprise level security.

Course Details

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Virtual

Course Overview

In this course, students will examine advanced security concepts, principles, and implementations that pertain to enterprise level security.

Identify enterprise security fundamentals. Apply enterprise security technology solutions. Implement security design and solutions. Manage risk, policies and procedures within an enterprise. Integrate security solutions within an enterprise. Conduct security research and analysis.

CompTIA Cybersecurity Analyst (CySA+) Certification

1. Understanding Customer Service

Describe Customer Service Benefits
Recognize the Importance of Internal Customer Service
Identify How Customer Service Benefits You
Excel with Customer Service

2. Identifying How Customers Define the Success of Your Company

Recognize Trends in Customer Service
Identify Criteria for Customer Satisfaction

3. Increasing Customer Satisfaction

Identify Characteristics of the Personal Touch
Create Lasting Positive Impressions on Your Customers

4. Providing Face-to-Face Customer Service

Identify Categories of Face-to-Face Contact
Understand the Critical Success Factors in Face-to-Face Customer Service
Identify the Characteristics of Active Listening

5. Providing Remote Customer Service

Identify Remote Customer Service Communication Channels
Apply Remote Customer Service Best Practices

6. Engaging Difficult Customers

Serve Difficult Customers
Manage Angry Customers
Deal with Difficult or Unhelpful Colleagues

7. Increasing Customer Loyalty

Optimize Moments of Truth
Recognize the Value of Customer Complaints
Identify the Stages of the Service Recovery Process

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