Communication Strategies

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This course has been approved for 7 PDUs | 7 CDUs

Course Details

Price:

Days:

Location:

Virtual

Course Overview

Understand the importance of communication from a big-picture perspective Learn our own authentic approach to communication and where barriers might exist Apply key differences between non-verbal and verbal communication and delivery

1 – Getting Started

Introductions

2 – Preparing for Change

Defining Your Strategy
Building the Team

3 – Identifying the WIFM

What’s in it for Me?
Building Support

4 – Understanding Change

Influences on Change
Common Reactions to Change
Tools to Help the Change Process

5 – Managing the Change

Change Readiness Audit
Stakeholder analysis
Developing a Change Management Plan
Developing a Communication Plan
Implementing the Plans

6 – Gaining Support

Gathering Data
Addressing Concerns and Issues
Evaluating and Adapting

7 – Making it All Worthwhile

Leading Status Meetings
Celebrating Successes
Sharing the Results and Benefits

8 – Using Appreciative Inquiry

The Four Stages
The Purposes of Appreciative Inquiry
Examples and Case Studies

9 – Bringing People to Your Side

A Dash of Emotion
Plenty of Facts

10 – Building Resiliency

What is Resiliency?
Why is It Important?
Five Easy Steps for the Leader and the Individual

11 – Building Flexibility

What is Flexibility?
Why is it Important?
Five Easy Steps for the Leader and the Individual

12 – Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned

Class Dates & Times

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