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Advanced Asset Management in Jira Service Management

An expert instructor will teach your team how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your Jira Service Management tickets, keeping relevant information at agents’ fingertips.
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Course Overview

An expert instructor will teach your team how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your Jira Service Management tickets, keeping relevant information at agents’ fingertips.
  • Scroll right to view Objectives, Prerequisites, and Agenda

Create and configure Asset object custom fields Create and configure referenced Asset custom fields Create AQL queries with inbound and outbound object references Map import data to referenced object types Search for objects connected to a ticket Trigger automation from Asset objects and Jira issues Perform advanced object and global Asset configurations

  • Create and configure Asset object custom fields
  • Create and configure referenced Asset custom fields
  • Create AQL queries with inbound and outbound object references
  • Map import data to referenced object types
  • Search for objects connected to a ticket
  • Trigger automation from Asset objects and Jira issues
  • Perform advanced object and global Asset configurations
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