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Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0

This course provides foundational knowledge of Cisco Contact Center Enterprise products, focusing on PCCE. It educates professionals about the components of PCCE architecture, the tools for building and deploying the solution, and the advanced features of PCCE.
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Course Details

Price:

$995.00

Days:

1

Location:

Virtual

Course Overview

This course provides foundational knowledge of Cisco Contact Center Enterprise products, focusing on PCCE. It educates professionals about the components of PCCE architecture, the tools for building and deploying the solution, and the advanced features of PCCE.
  • Scroll right to view Objectives, Prerequisites, and Agenda

• Provide a high-level overview of the Cisco Contact Center portfolio
• List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
• Describe how calls flow through PCCE using appropriate terms and naming conventions
• Introduce the tools used in the configuration, scripting, reporting, and support of a PCCE deployment
• Identify advanced features available within the PCCE solution

• Basic understanding of IP networks
• Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switches) is helpful but not required
• Working knowledge of Unified Communications Manager and Voice Gateways

• Terms and Naming Conventions Used in CCE
• Functionality of PCCE Components
• Introduction to CCE
• Discovering CCE Features Beyond Default
• Access Tools Available in CCE

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6/2/2025
Virtual
09:00:00-17:00:00 CST
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$995.00
7/7/2025
Virtual
09:00:00-17:00:00 CST
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$995.00
8/4/2025
Virtual
09:00:00-17:00:00 CST
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$995.00
9/8/2025
Virtual
09:00:00-17:00:00 CST
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$995.00
10/6/2025
Virtual
09:00:00-17:00:00 CST
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$995.00
11/3/2025
Virtual
09:00:00-17:00:00 CST
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$995.00
12/1/2025
Virtual
09:00:00-17:00:00 CST
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$995.00
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