Reporting Cisco Contact Center Enterprise (CCER) v1.0

Become an expert in building Cisco Contact Center Enterprise reporting solutions for enterprise customers. This course covers Cisco UIC foundations and attributes, customer reports, and OAMP. Learners will receive practical training in creating dashboards, managing groups, editing reports, and more, equipping them with the skills needed to support and enhance customer reporting solutions effectively.

Course Details

Price:

$1,995.00

Days:

Location:

Virtual

Course Overview

• Explain the Cisco Unified Intelligence Center, including the benefits and features of the system, and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment.
• Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance, and provisioning functions.
• Discuss the functional attributes of the Cisco Unified Intelligence Center.
• Customize Cisco Unified Intelligence Center Reports and Views.

• Understanding of Cisco Packaged Contact Center Enterprise components and call flows
• Basic knowledge of computer networking components: Windows Active Directory (AD), SQL Server, and components (servers, routers, switches) is helpful but not required
• Experience administering Cisco Packaged Contact Center Enterprise

• Cisco Unified Intelligence Center Foundations
• Cisco Unified Intelligence Center Administration and Operations Console
• Cisco Unified Intelligence Center Attributes
• Cisco Unified Intelligence Center Custom Reports and Views
• LABS

Class Dates & Times


5/19/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00
6/23/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00
7/21/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00
8/18/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00
9/22/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00
10/27/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00
11/24/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00
12/22/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00

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