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After completing this course, students will know how to: – Identify difficult personality types and the effect they can have in an organization – Manage difficult employees and monitor their behavior – Document ongoing changes in behavior and performance – Communicate clearly and effectively, both verbally and nonverbally – Improve your listening skills – Communicate with difficult supervisors and co-workers – Identify types of employee dismissals – Identify the focus of feedback and give and receive feedback effectively – Provide positive and constructive feedback – Monitor performance afterwards – Identify communication styles – Manage difficult feedback sessions and identify when to avoid giving feedback – Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict – Distinguish between conflict management and conflict resolution – Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to
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Great Horizons is a North Carolina Certified HUB Vendor and WOSB. By becoming a patron of our organization, you are not only supporting a historically underutilized business, but a woman-owned small business as well.
Give your organization the skills edge it needs. Our corporate training experts will work with you to design, deliver, and support a customized IT program that drives real business results.
4000 Centregreen Way
Suite #140
Cary, NC 27513