MB-280T04: Configure a Dynamics 365 customer experience solution

Master customer engagement with the “MB-280T04: Configure a Dynamics 365 Customer Experience Solution” course. This course teaches you how to effectively manage leads, track opportunities, and personalize customer journeys. Additionally, you’ll learn to leverage AI to optimize your strategies for impactful results.

Course Details

Price:

$675.00

Days:

Location:

Virtual

Course Overview

• Understand and manage the lead qualification process in Dynamics 365 Sales.
• Identify and create opportunities within Dynamics 365 to optimize the sales process.
• Configure and maintain a comprehensive product catalog to support business needs.
• Create personalized, engaging emails using Dynamics 365 Customer Insights – Journeys.
• Build and optimize customer journeys with real-time triggers and AI-driven insights.
• Utilize Dynamics 365 tools to create tailored customer experience solutions.
• Complete a practical challenge project to apply skills in designing customer-focused solutions.

• Familiarity with the basic features of Dynamics 365 Sales
• Familiarity with the basic features of Dynamics 365 Customer Insights
• Understanding of how to configure Dynamics 365 Sales
• Understanding of how to configure Dynamics 365 Customer Insights

• Manage leads with Dynamics 365 Sales
• Manage opportunities with Dynamics 365 Sales
• Manage and organize your product catalog with Dynamics 365 Sales
• Create emails in Dynamics 365 Customer Insights – Journeys
• Build journeys with Dynamics 365 Customer Insights – Journeys
• Challenge project – Configure a Dynamics 365 customer experience solution

Class Dates & Times


6/13/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $675.00
8/15/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $675.00
10/24/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $675.00
12/12/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $675.00

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