ITIL® 4 Strategist – Direct Plan and Improve (DPI)

This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher.

Course Details

Price:

$2,385.00

Days:

Location:

Virtual

Course Overview

The purpose of the ITIL 4 Direct Plan and Improve Qualification is: To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility The objectives of this course are to: Understand the Key Concepts of Direct, Plan & Improve Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices

ITIL® 4 Foundation

1 – KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE

Knowing key terms
Differentiating between principle concepts
Defining the relationship of Values, Outcomes, Costs and Risks

2 – SCOPING WHAT IS TO BE DIRECTED

Cascading goals and requirements
Deciphering effective policies, controls and guidelines
Placing decision-making authority at the correct level

3 – THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM

The role of risk management
How governance impacts DPI
Ensuring that controls are sufficient but not excessive

4 – PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT

Leverage the ITIL CI model
Identify assessment objectives and outputs
Select the appropriate assessment method
Prioritize desired outcomes
Build, justify and advocate your business case
Conduct improvement reviews and lessons learned sessions
Embed CI at all levels of the service value stream

5 – APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT

The nature and benefits of OCM
Manage, communicate effectively, and influence stakeholders
Establish valuable interfaces across the value chain

6 – EFFECTIVE MEASURING AND REPORTING

Defining indicators and metrics to support objectives

7 – DIRECT, PLAN AND IMPROVE VALUE STREAMS

Recognizing the differences between value streams and practices
Choosing the right methods and techniques to direct, plan and improve value streams

Class Dates & Times


07/14/2025 - 07/16/2025 Virtual 09:00:00 to 17:00:00 EST Enroll Now $2,385.00
10/20/2025 - 10/22/2025 Virtual 09:00:00 to 17:00:00 EST Enroll Now $2,385.00

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