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ITIL® 4 Specialist – Drive Stakeholder Value (DSV)

This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. This class includes an exam voucher.
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Course Details

Price:

$2,385.00

Days:

3

Location:

Virtual

Course Overview

This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. This class includes an exam voucher.
  • Scroll right to view Objectives, Prerequisites, and Agenda

The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following: Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value

ITIL® 4 Foundation

1 – PLANNING AND BUILDING A SERVICE VALUE STREAM

  • Tackling the concepts and challenges related to SVS
  • Using the “shift left” approach
  • The true value of information and technology across the SVS

2 – CONTRIBUTING TO CREATION, DELIVERY AND SUPPORT

  • Using the value stream to design, develop and transition new services
  • Adding to a value stream by leveraging ITIL practices
  • Providing user support
  • Furthering the value stream for support through ITIL practices

3 – CREATING, DELIVERING AND SUPPORTING SERVICES

  • Coordinate, prioritize and structure activities
  • The value of buy vs. build, sourcing, and service integration and management
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Class Dates & Times
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02/02/2026 - 02/04/2026
Virtual
09:00:00 to 17:00:00 EST
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$2,385.00
05/18/2026 - 05/20/2026
Virtual
09:00:00 to 17:00:00 EST
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$2,385.00
10/27/2025 - 10/29/2025
Virtual
09:00:00 to 17:00:00 EST
Enroll Now
$2,385.00
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