ITIL 4 Specialist: Drive Stakeholder Value (DSV) with Certification Exam

Master the skills to effectively manage stakeholders, enhance user experience, and drive value creation for IT services. This course offers insights into customer journeys, stakeholder targeting, relationship building, expectation alignment, design integration, and customer onboarding.

Course Details

Price:

$2,395.00

Days:

Location:

Virtual

Course Overview

• Value propositions
• Fostering relationships
• Keeping engagement channels open
• Shaping demand
• Designing service offerings
• Aligning and agreeing expectations
• Co-creating service experiences
• Realizing value

• ITIL 4 Foundation Certification Prep

• How to realise and validate service value
• How to act together to ensure continual value co-creation
• How to onboard and offboard customers and users
• How to align expectations and agree details of services
• How to shape demand and define service offerings
• How customer journeys are designed
• How to foster stakeholder relationships
• How to target markets and stakeholders

Class Dates & Times


7/14/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,395.00
9/15/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,395.00
11/17/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,395.00

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