ITIL® 4 Specialist – Create Deliver and Support (CDS)

This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. This class includes an exam voucher.

Course Details

Price:

$2,385.00

Days:

Location:

Virtual

Course Overview

The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ‘end-to-end’ from beginning to end and with continual iterations and feedback loops. There is also a focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work. During this course, you will: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams Know how to create, deliver and support services Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools Understand service performance, service quality, and improvement methods.

ITIL® 4 Foundation

1 – KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE

Knowing key terms
Differentiating between principle concepts
Defining the relationship of Values, Outcomes, Costs and Risks

2 – SCOPING WHAT IS TO BE DIRECTED

Cascading goals and requirements
Deciphering effective policies, controls and guidelines
Placing decision-making authority at the correct level

3 – THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM

The role of risk management
How governance impacts DPI
Ensuring that controls are sufficient but not excessive

4 – PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT

Leverage the ITIL CI model
Identify assessment objectives and outputs
Select the appropriate assessment method
Prioritize desired outcomes
Build, justify and advocate your business case
Conduct improvement reviews and lessons learned sessions
Embed CI at all levels of the service value stream

5 – APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT

The nature and benefits of OCM
Manage, communicate effectively, and influence stakeholders
Establish valuable interfaces across the value chain

6 – EFFECTIVE MEASURING AND REPORTING

Defining indicators and metrics to support objectives

7 – DIRECT, PLAN AND IMPROVE VALUE STREAMS

Recognizing the differences between value streams and practices
Choosing the right methods and techniques to direct, plan and improve value streams

Class Dates & Times


02/11/2026 - 02/13/2026 Virtual 09:00:00 to 17:00:00 EST Enroll Now $2,385.00
05/13/2026 - 05/15/2026 Virtual 09:00:00 to 17:00:00 EST Enroll Now $2,385.00
11/10/2025 - 11/12/2025 Virtual 09:00:00 to 17:00:00 EST Enroll Now $2,385.00

— Questions?

Information Request

— Empower Change

Invest in Skills & Equality

Support Diversity, Equity, and Inclusion with Every Purchase.

Great Horizons is a North Carolina Certified HUB Vendor and WOSB. By becoming a patron of our organization, you are not only supporting a historically underutilized business, but a woman-owned small business as well.

Student? Switch to our Career Center Site →