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Price:
$2,395.00
Days:
1
Virtual
– • Understand the key concepts of ITIL service management.
– • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
– • Understand the four dimensions of ITIL service management.
– • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
– • Understand the key concepts of continual improvement.
– • Learn the various ITIL practices and how they contribute to value chain activities.
• Basic working experience in IT Services
• ITIL awareness is preferred
• Basic understanding of IT environment
• Continual Improvement
• Continual Improvement
• Continual Improvement
• Continual Improvement
• Continual Improvement
• Service Value System
• Service Value System
• Service Value System
• Service Value System
• Service Value System
• The Four Dimensions of Service Management
• The Four Dimensions of Service Management
• The Four Dimensions of Service Management
• The Four Dimensions of Service Management
• The Four Dimensions of Service Management
• Service Management: Key Concepts
• Service Management: Key Concepts
• Service Management: Key Concepts
• Service Management: Key Concepts
• Service Management: Key Concepts
• The Guiding Principles
• The Guiding Principles
• The Guiding Principles
• The Guiding Principles
• The Guiding Principles
• Course Introduction
• Course Introduction
• Course Introduction
• Course Introduction
• Course Introduction
• Overview of ITIL Practices
• Overview of ITIL Practices
• Overview of ITIL Practices
• Overview of ITIL Practices
• Overview of ITIL Practices
Support Diversity, Equity, and Inclusion with Every Purchase.
Great Horizons is a North Carolina Certified HUB Vendor and WOSB. By becoming a patron of our organization, you are not only supporting a historically underutilized business, but a woman-owned small business as well.
Give your organization the skills edge it needs. Our corporate training experts will work with you to design, deliver, and support a customized IT program that drives real business results.
4000 Centregreen Way
Suite #140
Cary, NC 27513