Implementing Cisco Collaboration Applications (CLICA) v1.2

Build a high-performing communications system by implementing voice mail and IVR solutions using Cisco Unity Connections and Unity Express. This course enhances your understanding of integrating Cisco Jabber, Cisco UCM IM, Presence, and Cisco UACA, along with troubleshooting chat rooms and other related features.

Course Details

Price:

$4,195.00

Days:

Location:

Virtual

Course Overview

Here are the course objectives formatted into a bullet list:

• Configure Cisco Unity Connection integration
• Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
• Configure and troubleshoot Cisco Unity Express
• Describe SSO for Cisco Unified Communications applications
• Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
• Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
• Configure and troubleshoot Chat rooms and message archiving
• Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
• Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
• Configure call recording and monitoring

• Basic understanding of networking technologies
• Basic understanding of voice and video
• Cisco Unified Communications Manager experience, including:
• Single-site dial plan
• Single PSTN gateway
• SIP trunks

• Cisco Unity Connection Integration
• Cisco Unity Connection Call Handlers
• Cisco Unity Connection Troubleshooting
• SSO for Cisco Unified Communications Applications
• Cisco IM and Presence and Cloud Messaging
• Cisco IM and Presence and Jabber Customization
• Cisco IM and Presence Compliance Message Archiving
• Webex App Troubleshooting
• Cisco Unified Attendant Console
• Call Recording and Monitoring
• Lab Outline

Class Dates & Times


7/7/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $4,195.00
9/8/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $4,195.00
11/3/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $4,195.00

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