Customer Experiences with Contact Center AIDialogflow CX

Learn to create intelligent virtual agents with GCPâ€™s Contact Center AI using Dialogflow in our Customer Experiences with Contact Center AI Dialogflow CX course. This course equips you with the skills to implement and manage virtual agents while ensuring security and compliance. It is designed for anyone with a foundational understanding of Google Cloud or similar experience, aiming to enhance customer interactions. Enroll now to elevate your expertise in virtual agent technology.

Course Details

Price:

$2,475.00

Days:

Location:

Virtual

Course Overview

– • Define Google CCAI
– • Explain how Dialogflow can be used in Contact Center applications
– • Implement a virtual agent using Dialogflow CX
– • Read and write data from Firestore using Cloud Functions
– • Use Dialogflow tools and cloud logging for troubleshooting
– • Describe how to manage virtual agent environments
– • Identify general best practices for virtual agents
– • Identify key aspects such as security and compliance in the context of contact centers
– • Analyze audio recordings using the Speech Analytics Framework (SAF)
– • Recognize use cases where Agent Assist adds value

No specific prerequisites are required for this course. Basic computer literacy and familiarity with fundamental concepts in the subject area are recommended for the best learning experience.

• Overview of Contact Center AI
• Conversational Experiences
• Fundamentals of Designing Conversations
• Dialogflow Product Options
• Course Review
• Fundamentals of Building Conversations with Dialogflow CX
• Scaling with Standalone Flows
• Using Route Groups for Reusable Routes
• Course Review
• Testing and Logging
• Taking Actions with Fulfillment
• Integrating Virtual Agents
• Course Review
• Environment Management
• Drawing Insights from Recordings with SAF
• Intelligence Assistance for Live Agents
• Compliance and Security
• Best Practices
• Implementation Methodology
• Course Review

Class Dates & Times


6/9/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,475.00
8/11/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,475.00
10/14/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,475.00
12/8/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,475.00

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