Cisco Customer Success Manager (DTCSM) v2.2

The Cisco DTCSM course provides training on supporting customers with their Cisco solutions to help achieve business goals. It covers customer lifecycle and journey optimization techniques, along with key topics such as customer trends, addressing challenges, and planning for success.

Course Details

Price:

$2,400.00

Days:

Location:

Virtual

Course Overview

• Describe the role of the Customer Success Manager
• Describe the tools that the Customer Success Manager uses to ensure customer experience
• Describe the lifecycle approach to customer experience

No specific prerequisites are required for this course. Basic computer literacy and familiarity with fundamental concepts in the subject area are recommended for the best learning experience.

• Transition to Subscription Economy
• Customer and Industry Trends
• Defining Customer Success and the CSM Role
• Engaging the Customer for Success
• Addressing Barriers
• Customer Success Management Activities
• Success Plan Elements

Class Dates & Times


5/19/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,400.00
6/23/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,400.00
7/21/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,400.00
8/18/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,400.00
9/22/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,400.00
10/27/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,400.00
11/17/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,400.00
12/15/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,400.00

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