Business Process Improvement

Improving business processes can deliver immediate results, including higher quality, reduced waste, increased efficiency, and enhanced productivity. This course provides the skills needed to analyze, improve, and manage business processes. It is part of the Business Process Management (BPM) certificate program and is designed for professionals looking to enhance operational performance.

Course Details

Price:

$1,195.00

Days:

Location:

Virtual

Course Overview

This course explores an industry-standard Business Process Management (BPM) framework and examines how Business Process Improvement (BPI) fits within it. Participants will learn techniques for analyzing the root causes of process inefficiencies and identifying key metrics to evaluate business performance. The course also covers three fundamental principles for optimizing process design, ensuring greater efficiency and effectiveness. Additionally, learners will establish essential metrics for ongoing monitoring and reporting, enabling continuous process improvement and long-term success.

Experience in modeling business processes strongly encouraged. The course Business Process Modeling satisfies this prerequisite.

1. Business Process Improvement (BPI) Overview

Introduction to Business Process Management (BPM)
Common challenges in business process improvement
The business case for process optimization
Key benefits of business process improvement

2. Process Measurement

Overview of process analysis and metrics
What to measure and why
Understanding data types (attribute & variable)
Data variation and collection methods

3. Process Analysis

Key concepts, steps, and challenges in process analysis
Tools and techniques for analyzing business processes

4. Process Design and Optimization

Core principles for process optimization
Time, quality, and value optimization techniques
Identifying and avoiding common design flaws

5. Process Transformation

Identifying transformation tasks
Four stages of change and how to implement them
Managing stakeholder resistance to change

6. Process Performance Management

Monitoring and maintaining process improvements
Data management for performance tracking

Class Dates & Times


06/16/2025 - 06/17/2025 Virtual 09:00:00 to 17:00:00 CST Enroll Now $1,195.00
09/29/2025 - 09/30/2025 Virtual 09:00:00 to 17:00:00 CST Enroll Now $1,195.00
12/08/2025 - 12/09/2025 Virtual 09:00:00 to 17:00:00 CST Enroll Now $1,195.00

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