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ITIL® (Version 5) Transformation

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise. Add the Membership above and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake
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Course Overview

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise. Add the Membership above and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake
  • Scroll right to view Objectives, Prerequisites, and Agenda

Core concepts of digital experience and experience value How experience integrates with the ITIL Product and Service Lifecycle How lifecycle activities influence experience outcomes Experience governance, signals, and continual improvement How ITIL integrates experience thinking with DevOps, AI, and project management How to prepare for and pass the ITIL® Experience certification exam

Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification We would recommend you have completed at least one of the advanced ITIL® modules prior to attending this class. This isn’t a pre-requisite but will provide you with more context to get the most out of this training.

Module 1: Introduction to ITIL® Transformation

  • 1.1 Key concepts of ITIL®
  • 1.2 Key concepts of ITIL® Transformation

Module 2: The ITIL® Transformation Model

  • 2.1 Layers, stages, steps, and contextual adaptation in transformation
  • 2.2 End-to-end examples

Module 3: Transformation patterns

  • 3.1 Introduction to transformation patterns
  • 3.2 Initiation patterns
  • 3.3 Governance patterns
  • 3.4 Execution patterns

Module 4: Measurement, learning, and synthesis

  • 4.1 Tools, methods and techniques
  • 4.2 Measurement and evidence
  • 4.3 Learning and knowledge transfer

Module 5: ITIL® and AI

  • 5.1 Transformation in the AI context
  • 5.2 AI governance

Module 6: ITIL® and other frameworks

  • 6.1 ITIL® and DevOps
  • 6.2 ITIL® and PRINCE2®
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