ITIL® (Version 5) Foundation Bridge

The ITIL® (Version 5) Foundation BRIDGE Training course is designed for professionals who already hold ITIL 4 certification and need to transition efficiently to ITIL (Version 5). The course focuses exclusively on the new, changed, and expanded concepts introduced in ITIL (Version 5) and does not repeat unchanged ITIL 4 materials. You will gain the knowledge required to pass the ITIL (Version 5) Foundation certification exam while understanding how ITIL has evolved to support modern digital products and service management, including data-driven decision-making, value streams, and AI-enabled ways of working. The course emphasizes practical understanding and organizational relevance, enabling immediate application of ITIL (Version 5) concepts. Add the Membership above and receive these additional benefits: 1-year PeopleCert membership + Subscription 1 Free Exam Retake Introduction to ITIL eBook

Course Details

Price:

$795.00

Days:

Location:

Course Overview

Understand what has changed from ITIL 4 to ITIL (Version 5) Apply the ITIL (Version 5) digital product and service management model Understand the updated ITIL Product and Service Lifecycle Use ITIL (Version 5) concepts to improve service delivery and collaboration Understand value streams, governance, and continual improvement in ITIL (Version 5) Prepare for and pass the ITIL (Version 5) Foundation certification exam

Any ITIL® 4 certificate (excluding Cloud / Sustainability)

Module 1: Key Concepts of Digital Product and Service Management

Differences between ITIL 4 and ITIL (Version 5)
Digital products and digital services
Product and Service Lifecycle model
Value, outcomes, costs, risks
Utility, warranty, sustainability, user experience

Module 2: Service Relationships

Organizations, service providers, service consumers, and digital product vendors
Service relationship types
Service offerings and service journeys
Roles: sponsor, customer, user
Service quality, service levels, and SLAs

Module 3: The ITIL Value System

Components of the ITIL Value System
Purpose and value co-creation
Relationship between value system elements

Module 4: Governance

Purpose and role of governance
Governance of digital technology
Governance activities: evaluate, direct, monitor

Module 5: ITIL Guiding Principles

Overview of the seven guiding principles
Applying principles in different contexts
Interaction of principles and feedback

Module 6: Value Chain and ITIL Management Practices

Product and Service Lifecycle activities
Discover, design, acquire, build, transition, operate, deliver, support
Role of management practices
ITIL Official Practice Guides

Module 7: Value Streams: Mapping and Management

Core and enabling value streams
Value stream mapping
Value stream management
Workflow optimization and complexity thinking

Module 8: Continual Improvement

Continual Improvement Model
Role of continual improvement in ITIL
Applying improvement across the value system

Module 9: The ITIL Four Dimensions of Product and Service Management

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
External and internal influencing factors

Module 10: ITIL and AI

AI, GenAI, and agentic AI concepts
AI support across lifecycle activities
ITIL AI Capability Model
AI governance considerations

Module 11: ITIL and Other Frameworks

ITIL and DevOps
ITIL and PRINCE2

Class Dates & Times


06/08/2026 Virtual 09:00:00 to 17:00:00 EST Enroll Now $795.00
07/13/2026 Virtual 09:00:00 to 17:00:00 EST Enroll Now $795.00
08/14/2026 Virtual 09:00:00 to 17:00:00 EST Enroll Now $795.00
09/17/2026 Virtual 09:00:00 to 17:00:00 EST Enroll Now $795.00
10/19/2026 Virtual 09:00:00 to 17:00:00 EST Enroll Now $795.00
11/09/2026 Virtual 09:00:00 to 17:00:00 EST Enroll Now $795.00
12/14/2026 Virtual 09:00:00 to 17:00:00 EST Enroll Now $795.00

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