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Managing Jira Service Projects

An expert instructor will teach your team how to set up and manage a service desk. Your team will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. Your team will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.
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Course Overview

An expert instructor will teach your team how to set up and manage a service desk. Your team will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. Your team will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.
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Configure and brand your customer portal Create queues and SLAs for your service team Use a linked knowledge base Add participants to your service project Automate common tasks Create and administer service projects

  • Configure and brand your customer portal
  • Create queues and SLAs for your service team
  • Use a linked knowledge base
  • Add participants to your service project
  • Automate common tasks
  • Create and administer service projects
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