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ITIL® 4 Foundation (2 day)

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This class includes an exam voucher.
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Course Details

Price:

Days:

2

Location:

Virtual

Course Overview

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This class includes an exam voucher.
  • Scroll right to view Objectives, Prerequisites, and Agenda

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.

Module 1: Introduction to PowerApps

  • What is PowerApps?
  • Canvas vs Model-Driven Apps
  • Licensing options and templates
  • Benefits of low-code apps
  • Lab: Introduction to PowerApps

Module 2: Getting Started with PowerApps

  • Build from data sources
  • Add/edit controls and use formulas
  • Publish, share, and manage app versions
  • PowerApps Mobile
  • Lab: Getting Started

Module 3: Branding and Media

  • Customize fonts, colors, icons, and screens
  • Align and size objects
  • Use timers, buttons, and layout best practices
  • Lab: Branding and Media

Module 4: PowerApps Controls

  • Use drop-downs, date pickers, radio buttons, and more
  • Build forms to enter and edit data
  • Add charts (pie, line, bar)
  • Lab: Build Apps from Blank

Module 5: Data Sources and Logic

  • Connect to Excel, SharePoint, Azure SQL, and others
  • On-premises data gateways and delegation concepts
  • Display and manipulate data
  • Lab: Data Sources and Logic

Module 6: Model-Driven Apps

  • Create model-driven apps from Dataverse
  • Compare canvas vs model-driven
  • Lab: Model-Driven App

Module 7: PowerApp Integration

  • Embed PowerApps into Teams
  • Add PowerApps to SharePoint Online
  • Trigger Power Automate flows
  • Lab: PowerApp Integration

Module 8: Administration and Maintenance

  • Monitor usage and app analytics
  • Move apps between environments
  • Manage environments and permissions
  • Prevent unauthorized access
  • Lab: Administer PowerApps
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