Performance Management

After completing this course, students will know how to: – Identify difficult personality types and the effect they can have in an organization – Manage difficult employees and monitor their behavior – Document ongoing changes in behavior and performance – Communicate clearly and effectively, both verbally and nonverbally – Improve your listening skills – Communicate with difficult supervisors and co-workers – Identify types of employee dismissals – Identify the focus of feedback and give and receive feedback effectively – Provide positive and constructive feedback – Monitor performance afterwards – Identify communication styles – Manage difficult feedback sessions and identify when to avoid giving feedback – Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict – Distinguish between conflict management and conflict resolution – Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to