Business Process Improvement

1. Introduction to Business Process Improvement

• Define business processes
• Identify types of processes in organizations
• Explain why BPI matters
• Understand why most process improvements fail
• Apply a simple BPI framework

2. Define the Problem

• Define the problem before solving it
• Learn a consistent business problem structure
• Write a strong business need statement

3. Scope the Current Process

• Explain why scope matters
• Determine process scope
• Define pre and post conditions
• Scope diagram overview
• Create a SIPOC

4. Model the Current Process

• What is a process model
• Identify key participants
• Prepare to model the process
• Understand basic modeling notation
• Apply modeling best practices
• Create a Process Map
• Create a Swim Lane Map

5. Analyze the Current State

• Collect the data
• Define process metrics
• Identify what to measure
• Analyze data variation
• Apply data analysis techniques
• Identify waste
• Perform root cause analysis

6. Design the Future Process

• Design an effective process
• Apply creative thinking techniques
• Prioritize improvements
• Apply time, quality, and value design principles

7. Implement and Sustain the Future State

• Learn a simple implementation lifecycle
• Plan for implementation and OCM
• Create a feedback strategy
• Monitor process performance
• Sustain improvements
• Build a continuous improvement mindset