Communication Strategies

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This course has been approved for 7 PDUs | 7 CDUs

Course Details

Price:

$495.00

Days:

Location:

Virtual

Course Overview

Understand the importance of communication from a big-picture perspective Learn our own authentic approach to communication and where barriers might exist Apply key differences between non-verbal and verbal communication and delivery

Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

The Big Picture

What is Communication?
How Do We Communicate?
Other Factors in Communication

Understanding Communication Barriers

An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place

Paraverbal Communication Skills

The Power of Pitch
The Truth about Tone
The Strength of Speed

Non-Verbal Communication

Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures

Speaking Like a STAR

S = Situation
T = Task
A = Action
R = Result
Summary

Listening Skills

Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others

Asking Good Questions

Open Questions
Closed Questions
Probing Questions

Appreciative Inquiry

The Purpose of AI
The Four Stages
Examples and Case Studies

Mastering the Art of Conversation

Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips

Advanced Communication Skills

Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages

Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Class Dates & Times


07/15/2025 Virtual 09:00:00 to 17:00:00 CST Enroll Now $495.00
07/15/2025 Virtual 09:00:00 to 17:00:00 CST Enroll Now $495.00
10/14/2025 Virtual 09:00:00 to 17:00:00 CST Enroll Now $495.00

— Questions?

Information Request

— Empower Change

Invest in Skills & Equality

Support Diversity, Equity, and Inclusion with Every Purchase.

Great Horizons is a North Carolina Certified HUB Vendor and WOSB. By becoming a patron of our organization, you are not only supporting a historically underutilized business, but a woman-owned small business as well.

Student? Switch to our Career Center Site →