Student? Switch to our Career Center Site →
Contact Us

Foundations of Customer Service

Every interaction with a customer is a chance to strengthen your organization’s reputation—or weaken it.  90% of consumers say customer service is important to their brand loyalty. Professionals who consistently deliver clear, empathetic, and solution-focused service have a measurable impact on customer retention and business performance. The Foundations of Customer Service course helps service professionals at all levels provide high-quality support across face-to-face and remote channels. Through real-world techniques and guided practice, you’ll gain the tools to manage difficult interactions, strengthen relationships, and improve overall satisfaction—for internal and external customers alike.
Select Class Date
Course Details

Price:

$495.00

Days:

1

Location:

Virtual

Course Overview

Every interaction with a customer is a chance to strengthen your organization’s reputation—or weaken it.  90% of consumers say customer service is important to their brand loyalty. Professionals who consistently deliver clear, empathetic, and solution-focused service have a measurable impact on customer retention and business performance. The Foundations of Customer Service course helps service professionals at all levels provide high-quality support across face-to-face and remote channels. Through real-world techniques and guided practice, you’ll gain the tools to manage difficult interactions, strengthen relationships, and improve overall satisfaction—for internal and external customers alike.
  • Scroll right to view Objectives, Prerequisites, and Agenda

This course provides essential techniques for navigating customer conversations with professionalism and confidence. You will learn how to: Recognize customer service benefits and define internal vs. external customer relationships Apply trends and success factors that shape positive customer experiences Improve communication through emotional intelligence and personal connection Handle difficult or unreasonable customers with confidence and professionalism Deliver excellent service across face-to-face and remote communication channels

1-day instructor-led customer service training Official course materials and real-world scenarios 7 Professional Development Units (PDUs) / 7 Continuing Development Units (CDUs) Certificate of completion Practical tools for immediate application Guaranteed to Run (select dates) Flexible rescheduling options (see conditions) 90-day access to class recordings

1 – Cloud Concepts

  • Service models: IaaS, PaaS, SaaS
  • Deployment models: Public, private, hybrid
  • Virtualization, elasticity, and cloud terminology

2 – Business Principles of Cloud Environments

  • Cloud adoption strategies
  • Vendor selection and service evaluations
  • Financial considerations and ROI analysis

3 – Governance, Risk, Compliance, and Security

  • Cloud security responsibilities and shared models
  • Industry regulations (GDPR, HIPAA, PCI-DSS)
  • Risk assessment, business continuity, and disaster recovery

4 – Cloud Technologies and Services

  • Overview of platforms like AWS, Azure, and GCP
  • Monitoring, automation, and orchestration
  • SLAs, performance metrics, and reporting

5 – Cloud Adoption and Implementation

  • Cloud migration planning and phases
  • Organizational change management
  • Vendor management and communication strategies
Select Class Date
Class Dates & Times
Filters Sort results
Reset Apply
10/22/2025
Virtual
09:00:00 to 17:00:00 CST
Enroll Now
$495.00
— Questions?

Information Request

— Empower Change

Invest in Skills & Equality

Support Diversity, Equity, and Inclusion with Every Purchase.

Great Horizons is a North Carolina Certified HUB Vendor and WOSB. By becoming a patron of our organization, you are not only supporting a historically underutilized business, but a woman-owned small business as well.