MB-7005: Create and manage journeys with Dynamics 365 Customer Insights

The Microsoft MB-7005 course provides comprehensive training on creating and managing customer journeys using Dynamics 365 Customer Insights. Participants will develop expertise in email personalization, real-time engagement, and AI optimization through hands-on labs and projects.
Course Details

Price:

$675.00

Days:

1

Location:

Virtual

Course Overview

The Microsoft MB-7005 course provides comprehensive training on creating and managing customer journeys using Dynamics 365 Customer Insights. Participants will develop expertise in email personalization, real-time engagement, and AI optimization through hands-on labs and projects.

• Create and publish marketing emails in Dynamics 365 Customer Insights.
• Personalize emails with content blocks and tailored messaging.
• Upload and manage images in the file library for campaigns.
• Build real-time customer journeys with segments and triggers.
• Set business goals and track journey progress effectively.
• Utilize A/B testing and AI-driven channel optimization.
• Execute guided projects to design segment- and trigger-based journeys.

• Familiarity with the basic features of Dynamics 365 Customer Insights
• Understanding of how to configure Dynamics 365 Customer Insights

• Create emails in Dynamics 365 Customer Insights – Journeys
• Create emails in Dynamics 365 Customer Insights – Journeys
• Build journeys with Dynamics 365 Customer Insights – Journeys
• Build journeys with Dynamics 365 Customer Insights – Journeys
• Guided project – Create and manage journeys with Dynamics 365 Customer Insights
• Guided project – Create and manage journeys with Dynamics 365 Customer Insights

Class Dates & Times
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6/9/2025
Virtual
09:00:00-17:00:00 CST
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$675.00
8/11/2025
Virtual
09:00:00-17:00:00 CST
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$675.00
10/16/2025
Virtual
09:00:00-17:00:00 CST
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$675.00
12/15/2025
Virtual
09:00:00-17:00:00 CST
Enroll Now
$675.00
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