Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0

Receive training on deploying Packaged Contact Center Enterprise (PCCE) by mastering troubleshooting techniques. Participants will gain a comprehensive understanding of the CCE workflow and diagnosis tools, complemented by hands-on labs to enhance their troubleshooting skills.

Course Details

Price:

$1,995.00

Days:

Location:

Virtual

Course Overview

• Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
• Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
• Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment

• Experience deploying Cisco Packaged Contact Center Enterprise
• Strong understanding of IP networks
• Advanced experience administering Cisco Packaged Contact Center Enterprise
• Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)
• Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways

• CCE Diagnostic Tools
• CCE Diagnostic Tools
• CCE Diagnostic Tools
• Troubleshooting CCE
• Troubleshooting CCE
• Troubleshooting CCE
• CCE Flows and Process Review
• CCE Flows and Process Review
• CCE Flows and Process Review
• LABS
• LABS
• LABS

Class Dates & Times


6/25/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00
7/16/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00
8/20/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00
9/17/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00
10/22/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00
11/19/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00
12/17/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $1,995.00

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