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Price:
$2,395.00
Days:
1
Virtual
• Understand the key concepts of direction, planning, and improvement.
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
• Understand the role of GRC and know how to integrate the principles and methods into the service value system.
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
• Understand and know how to use the key principles and methods of Communication and Organizational Change Management in direction, planning, and improvement.
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement.
• Understand and know how to direct, plan, and improve value streams and practices.
• ITIL 4 Foundation Certification Prep
• DPI through Service Value Chain and Guiding Principles
• Core Concepts of DPI
• Role of Direction in Strategy Management
• Implementation of Strategies
• Introduction to Assessment and Planning
• Assessment and Planning through VSM
• Measurement, Reporting, and Continual Improvement
• Measurements and Continual Improvement through Dimensions and SVS
• OCM Principles and Methods
• Communication Principles and Methods
• SVS Development Using Four Dimensions
Support Diversity, Equity, and Inclusion with Every Purchase.
Great Horizons is a North Carolina Certified HUB Vendor and WOSB. By becoming a patron of our organization, you are not only supporting a historically underutilized business, but a woman-owned small business as well.
Give your organization the skills edge it needs. Our corporate training experts will work with you to design, deliver, and support a customized IT program that drives real business results.
4000 Centregreen Way
Suite #140
Cary, NC 27513