Implementing Cisco Contact Center Enterprise (CCEI) v1.0

Learn to create a seamless and efficient digital experience for customers by developing a Cisco CCE solution. This course covers the design of PCCE deployment, installation of CCE software, adding remote site functionality, and configuring single sign-on, among other features.

Course Details

Price:

$2,695.00

Days:

Location:

Virtual

Course Overview

– • Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment
– • Identify concepts necessary to create CCE system design specifications and deployment plans
– • Configure an advanced VXML application implementing DB lookup functionality and digit collection; use Call Studio and CCE Scripting tools to present call data collected from the caller to the agent desktop
– • Discover how to install CCE software
– • Administer CA signed security certificates to support the successful addition of a PCCE site
– • Identify the tasks associated with adding Remote Site functionality to the PCCE environment
– • Discuss integration of the CUIC, LiveData, and Finesse reporting environments
– • Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits
– • Create a series of routing scripts using PCCE
– • Configure Single sign-on for Unified CCE

• Advanced experience administering Cisco Packaged Contact Center Enterprise
• Working knowledge of Unified Communications Manager and Voice Gateways
• Understanding of IP networks
• Strong understanding of Cisco Packaged Contact Center Enterprise functionality
• Advanced knowledge of computer networking components: Windows A/D, SQL Server, and other components

• LABS
• Configuring Single Sign-On
• Preparing CCE Software for Installation
• Staging a Packaged CCE Deployment
• Planning a Cisco Packaged Contact Center Enterprise Deployment
• Administering Security Certificates
• Introducing the Packaged CCE Integration Wizard
• Adding a Site to Packaged CCE
• Integrating Cisco Unified Intelligence Center, LiveData, and Finesse
• Personalizing the Packaged CCE Dial Plan
• Configuring to Validate Deployment
• Scripting for Packaged Contact Center Enterprise

Class Dates & Times


6/10/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,695.00
7/15/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,695.00
8/12/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,695.00
9/16/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,695.00
10/14/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,695.00
11/18/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,695.00
12/16/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $2,695.00

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