MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights

Elevate customer experiences with MB-280T03: Design and Deliver Powerful Customer Experiences using Dynamics 365 Customer Insights. This course teaches you to create personalized marketing messages, optimize customer journeys, and leverage real-time data insights. Master advanced data techniques to enhance engagement and streamline your marketing efforts, ensuring a more impactful connection with your customers.

Course Details

Price:

$675.00

Days:

Location:

Virtual

Course Overview

• Create personalized emails, text messages, and push notifications in Dynamics 365 Customer Insights.
• Build and optimize customer journeys using real-time data, triggers, and AI-driven tools.
• Manage customer consent for communications and track consent records efficiently.
• Ingest, unify, and enrich customer data with advanced analytics and prediction tools.
• Generate leads, create scoring models, and manage sales activities from customer insights.
• Integrate Customer Insights data with Microsoft Power Platform, Azure Synapse, and external tools.

• Knowledge of basic marketing principles is required.
• Familiarity with Dynamics 365 Sales and Dynamics 365 Customer Insights is essential.
• Experience with basic model-driven application configuration is necessary.

• Work with real-time features in Dynamics 365 Customer Insights – Journeys
• Work with real-time features in Dynamics 365 Customer Insights – Journeys
• Unlock customer intent with Dynamics 365 Customer Insights – Data
• Unlock customer intent with Dynamics 365 Customer Insights – Data

Class Dates & Times


6/12/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $675.00
8/14/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $675.00
10/23/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $675.00
12/11/2025 Virtual 09:00:00-17:00:00 CST Enroll Now $675.00

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