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Cisco Administering Cisco Contact Center Enterprise (CCEA)
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COURSE DETAILS

$3,995.00

Location: Virtual or In-Person

Course Overview

The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

Additional information

Length

4.0 days (32.0 hours)
Level

Experienced
Prerequisites

Cisco® Implementing and Operating Cisco® Collaboration Core Technologies v1.1 (CLCOR) Cisco Understanding Cisco Contact Center Enterprise Foundations (CCEF) To fully benefit from this course, you should have the following knowledge: Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required Working knowledge of Unified Communications Manager and voice gateways Basic understanding of Cisco Unified Contact Center Enterprise architecture and operation
Audience

Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales

Class Dates & Times