This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
This course prepares you for the Certified Agile Service Manager (CASM) certification.
This course may earn a Credly Badge.
Additional information
| Length | 2.0 days (16.0 hours) |
|---|---|
| Level | Experienced |
| Prerequisites | Familiarity with IT service management processes and ITIL is recommended |
| Audience | The target audience for the CASM course is anyone interested in learning about Agile and Scrum from a products and process perspective, Process owners and process designers, Developers who are interested in helping make processes more agile, Managers who are looking to bridge multiple practices into a DevOps environment, Employees and managers responsible for designing, re-engineering or improving process, Consultants guiding their clients through process improvement and DevOps initiatives, Internal and external suppliers Process stakeholders. |
$1,590.00
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